Foam Sacks > Frequently Asked Questions
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Why should I choose The Foam Factory’s Foam Sacks over the competition?
We have dedicated a page to this very question.  Please click here for details.

How come you have such good prices?
The reason why our prices are so low is that we manufacture the raw materials at our facility. Because of our buying power and large warehousing facility, we can acquire the materials at distributor rates.  There is no middle man, so you get factory direct pricing.

What’s the Guarantee / Warranty?
The Foam Sack has a Guarantee of 30 days after the ship date. The Foam Sack may be returned for any reason in factory condition for a full product refund.
The Foam Sack has a Warranty of 3 years. If the fabric, seams, zippers or foam fail within this time they may be returned for replacement. All you have to pay for is the shipping & handling. In order to return the product, we need a copy of the original packing slip received in the package which contains the date of purchase.  This warranty is void if we determined that the product has been abused or being used in a commercial setting.

Is this website safe to order through?
All order information sent to us is through an SSL encryption.  In other words, if the information is intercepted by a third party, it cannot be read because the information is encoded so that only we can read the information on our end.  Credit cards are verified and processed on the spot, we never see your card information.  The server that this website resides on is scanned daily for new and existing security risks. Any risks found are corrected when detected.  Lastly, this server sits behind a firewall to further assist in blocking malicious threats.  We strive to make a safe and secure online ordering medium.

How long does it take to receive my Foam Sack?
Processing time takes approximately 2 to 4 business days.  Shipping will take 2 to 6 business days depending on your location relative to our facility in Michigan.

I got the box, now what do I do? (Hmm, it looks small?)
We compress the foam to a great degree for shipping purposes.  However, because of the quality of foam it is very resilient and will come back to life and to the size that was ordered.  Be careful when opening the box as to not cut the contents. Remove the plastic wrap from your Foam Sack.  The foam may take a few hours to expand to usable size and a few days to expand to the size as ordered.  You can roll and fluff the Foam Sack after a few hours if seems like it needs help expanding.

Is there anything I need to do to  with my Foam Sack in terms of upkeep?
The outer covers through us are machine washable.  Covers will need to be washed on the delicate cycle in cold water. Air dry or use the dryer on a low heat setting.  Be sure that the zipper is completely closed during the washing and drying process because the cover may get caught while in the machine.  Other than cleaning, the sack may need to be fluffed from time to time in order to maintain its fullness.